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Any Questions?
1. Dispatch, delivery times and payment conditions
2. Returns and warranty
3. Bullshop functions
4. Data protection and security in the Bullshop
5. Customer service and contact
6. X-Alps Suunto Core Watch
1. Dispatch, delivery times and payment conditions
- How much are the shipping costs?
- How long will it take until my order arrives?
- What happens if I am not home at the time of delivery?
- Where do you deliver to?
- What should I do if my package does not arrive?
- How can I pay?
- Do you have a minimum order value?
- Is there an order limit?
- Are selected articles always available for delivery?
- Is it possible that already sold-out products are available for delivery in future?
How much are the shipping costs?
According to the package destination you are charged with the following costs:
| Destination Place | Shipping costs |
|---|---|
| Germany or Austria | 5,00 EUR |
| Europe | 8,50 EUR |
| Remaining world | 30,00 EUR |
How long will it take until my order arrives?
The delivery times for standard dispatches to Austria and Germany are generally 48 hours if no Sunday or public holiday is in between, in the EU 5-7 work days and into countries outside of the EU at least 10-15 work days.
What happens if I am not at home at the time of delivery?
In that case your delivery service will leave a note that your package will be stored in the nearest storage office where you have to pick it up by the next day.
Where do you deliver to?
Our articles are delivered world-wide.
We deliver your ordered items to every desired address, i.e. you can state any delivery address which differs from your main address.
What should I do if my package does not arrive?
If your package does not arrive please contact our service team. We are available for you via e-mail at bullshop.service@at.redbull.com at any time.
How can I pay?
We accept the established credit cards Visa, MasterCard and from 10th of August 2011 American Express. We use a modern data security technology to ensure the protection of strictly confidential information against access by a third-party. Private Consumers will have to pay extra costs of € 3,50 when cash on delivery.
Do you have a minimum order value?
The minimum value order is 25 Euros plus shipping costs.
Is there an order limit?
No, generally there is no volume limit for your orders at the Bullshop.
Are selected articles always available for delivery?
Due to continuous updating of our database only currently available articles are presented in our online shop. However, in exceptional cases it might happen that a specific article is already sold-out by the time of your order.
The availability of your selected article is automatically checked before completion of the order process. You are immediately notified in case that a certain article is sold-out in the meantime.
Is it possible that already sold-out articles are available for delivery in the future?
Yes, generally it is possible that a certain size and/or colour of an already sold-out article will be available again at a later time. Therefore we recommend that you visit the Bullshop regularly and check the availability of the desired article.
2. Returns and warranty
- What can I do if my ordered article does not fit or I do not like them?
- How long is the warranty term for ordered articles?
What can I do if my ordered articles do not fit or I do not like them?
All articles ordered at the Bullshop can be returned within 14 days free of charge throughout Germany. Simply use the return sticker and send the product to the following address:
Salzburg Sport GmbH
Loxxess Haiming GmbH
Steinauer Weg 7
D-91589 Aurach
Please notify our customer service for returns from Europe and remaining countries via e-mail: bullshop.service@at.redbull.com.
If you have already settled the invoice the amount will be refunded to you immediately.
Please note that returned goods have to be in a condition corresponding with normal usage for initial examination purposes. The articles have to be labelled with the original label. We reserve the right of not accepting the returned goods in case of a decrease of quality of the goods due to an advanced usage.
How long is the warranty term for the ordered articles?
We offer high-quality goods. If articles are delivered with any material or manufacturing defects, then please notify us immediately. In the case of an article breaking during the warranty term, we offer a repair or replacement service for 1 year after the purchase date. This legal warranty can only be provided if the defect already existed at the time of purchase.
3. Bullshop functions
- How do I find my desired article?
- How can I find reduced articles?
- Which information do I get about a single item?
- How does the shopping cart and the ordering of items function?
How do I find my desired article?
In the left menu you will find our product groups. They will help you to make your first pre-selection. Click on one of the listed categories and you will be provided with a complete overview of all available items. Now select an article to receive further information.
For the quick item search please use our "full text search" function on the right side. Simply enter the item description and a list with all relevant items will be displayed.
How can I find reduced articles?
The button "offers" in the left menu of the Bullshop provides you with a complete overview of reduced articles.
Which information do I get about a single item?
The item view provides an enlarged picture of each article (partially back and front view). Moreover you receive information about the valid price, size and an extensive article description.
How does the shopping cart and the ordering of items function?
The current number of items in your shopping cart is displayed on the right side below. Click on the shopping cart button to find detailed information about the articles and their according prices in your shopping cart. Please check the selected items for their amount, colour and size.
To complete your order please click "start order process" and you will be automatically transferred to our security server. After entering your data, complete your order by clicking the button "send order".
4. Data protection and security in the Bullshop
The protection of your data is a very serious issue. We are strictly complying with the regulations of the Data Protection Act.
All personal data is handled strictly confidently.
Your personal data is required for processing the order, the delivery, to prevent fraudulent use and for payment processing.
If necessary your credit card data can be forwarded to a third-party organisation (credit card institution) which we have assigned with the relevant services. Your DATA will be handled strictly confidently.
5. Customer service and contact
- Who do I contact if I have questions about the Bullshop?
- Can I also order via telephone?
Who do I contact if I have questions about the Bullshop?
If you have questions regarding the Bullshop, for example concerning orders, services or functionality, please contact us via E-mail at: bullshop.service@at.redbull.com
By phone, our Customer Service Center is available under: +43 820 899910 for Customers from Austria and +49 180 5258787 for Customers from Germany. You can find further legal information about the Bullshop under "imprint".
Can I also order via telephone?
No, it's not possible to order via phone.
6. X-Alps Suunto Core Watch
- WARRANTY & REPAIR
- SUUNTO HELP DESK
WARRANTY & REPAIR
For all warranty and repair issues, see the Customer Support card that came with your watch or contact Suunto directly at the numbers and the URL listed below. Please do not try to return the watch to Red Bull Shop.
www.suunto.com/supportSUUNTO HELP DESK:
Global help desk: +358 2 284 1160
USA help desk (toll-free): +1-800-543-9124 - press 3 for technical support
Canada help desk (toll-free): +1-800-267-7506 - press 2 and then 1 for technical support
Australia help desk (toll-free): +1-800-651-872
