Delivery And Returns

We aim to dispatch your order in one working day. Once your order has been dispatched from our warehouse, you can find the estimated delivery times below:

We reserve the right to dispatch part orders if this will decrease order processing time and is reasonable for the buyer. (No additional shipping costs shall be incurred by the buyer in such a case).

Guaranteed Delivery Date
For an additional €15 customers in Austria, France, Germany, Italy, Netherlands, Spain, Switzerland & United Kingdom can receive orders more quickly and with a guaranteed delivery date. This guaranteed date is shown in the last step of the checkout.

Will I receive a notification once my order is dispatched?
Yes, as soon as the packages leave our warehouse we will send you an email including the tracking code of the package. With this package you are able to track and trace the delivery.

Can I have the package sent to another delivery address?
We can deliver your order to any address. This means you may specify an alternative delivery address when placing your order.

What do I do if my package does not arrive?
Should your order not be delivered after the prescribed delivery period, please contact our call/centre using the contact form on our website.

Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.

Please note:
Items purchased in a retail store cannot be exchanged in the Red Bull Shop and items purchased in the Red Bull Shop cannot be exchanged in retail stores.

You are entitled to return all items purchased in the Red Bull Online Shop within 30 days of receipt without stating any reason. Personalised products which are individually made to order cannot be returned. These include personalised football jerseys, ice hockey jerseys and Wings for Life World Run running t-shirts.

Are there any return fees?
Customers from Austria and Germany do not pay any return fees if they use the return label enclosed with their order.

Customers from France, Belgium and the Netherlands do not pay return fees if they request a return label from the customer service team here. It will then be sent via email to the supplied email address.

For orders from other countries we do not cover the return costs.

Please send all return items to this return address:

AlphaTauri GmbH
c/o Arvato Supply Chain Solutions SE
Schleefstraße 1a
44287 Dortmund
GERMANY

When do I receive my refund?
In the case that a payment for the returned goods was already made, we will credit the corresponding amount to your account within 14 days. Please note that returned goods should be in a condition that corresponds to normal use for inspection purposes. If the quality of the goods is impaired due to any other use, we reserve the right to reduce the refund accordingly.

You may only return products to the Red Bull Online Shop that you bought online in our shop.

The method of reimbursement shall be subject to the payment method you selected for the relevant order.

Credit card, DIRECTebanking, Cash on Delivery, PayPal

The reimbursement will be automatically made to the bank, credit card or PayPal account used for payment of the order. The time for the funds to clear into your account depends on your bank or credit provider. In the case of orders purchased CoD, you must provide us with your banking information. You can provide such information to the Red Bull Service Team at any time by email.

Section 5: Right to withdraw from contract
Download the Contract Withdrawal Form

You will receive a shipping confirmation via email as soon as your package leaves our warehouse. This email will contain a tracking number which you can use to track the shipping status of your delivery online at:

www.dhl.de for international orders and orders within Germany.
www.post.at for orders within Austria.

Please note that the shipment number will not be active before it is entered and updated by the shipping service provider. This means if your tracking number does not work immediately, please try again later.