Here you can find answers to frequently asked questions on all topics. If you can't find the right answer, just contact us, we'll be happy to help.
Order
Order
Will I receive an order confirmation?
Upon successful placement of your order, you will receive an automatic acknowledgement of receipt via e-mail. In case you did not receive the order confirmation, please contact us via the contact form on our website.

Is there an order limitation?
No, as a general rule there is no limitation on orders in the Red Bull Shop. However, you cannot order more than 10 pieces of any individual item (10 products of equal colour and size) per order.

Are the products I select always deliverable?
Usually, only items that are actually available are shown in our Red Bull Shop. Unavailable sizes are shown in grey. Although our database is updated on an ongoing basis, in exceptional cases, a certain item might be sold out between the product selection and the checkout confirmation. In very rare cases, a product may not be available when we pack your order. If this happens, we will notify you immediately.

Is it possible that sold-out products will be available again at a later time?
Yes, as a general rule, any item that was sold out in a certain size and/or colour might be available at a later time. In order to be automatically notified when a product is back in stock please activate the "Notify me" function in the size selector of the article.

Can I order by phone or e-mail?
Please understand that currently we cannot accept orders placed by phone or e-mail. You can order 24/7 in the Red Bull Shop.

Shipping and delivery
Shipping and delivery
What are the shipping costs?

Germany & Austria: €5.00
(free of charge with an order value above €75)

Great Britain: £8.50
(free of charge with an order value above £75)

Switzerland: CHF 8.50
(free of charge with an order value above CHF 75)

Japan: ¥4000
(free of charge with an order value above ¥13000)

Rest of Europe: €8.50
(free of charge with an order value above €75)

Latin America: €8.50
(free of charge with an order value above €100)

Rest of the world: €30
(free of charge with an order value above €100)

Guaranteed Delivery Date: €15
Faster delivery with guaranteed delivery date, available to: Austria, France, Germany, Italy, Netherlands, Spain, Switzerland, United Kingdom (depending on the address supplied in the checkout).

How long will it take for my order to arrive?

STANDARD DELIVERY:
We aim to dispatch your order in 2 working days. Once your order has been dispatched from our warehouse, you can find the delivery times below:

Country

Estimated Delivery Days
(in working days)

Country

Estimated Delivery Days
(in working days)

Australia

6

Netherlands

8

Austria

8

Poland

4

Belgium

6

Romania

5

Czech Republic

5

Singapore

4

Denmark

4

Spain

6

France

8

Sweden

5

Germany

6

Switzerland

5

Hong Kong

4

United Arab Emirates

4

Italy

6

United Kingdom

4

Japan

7

Rest of World

11

Mexico

8


We reserve the right to split your order and dispatch them separately if this will decrease order processing time and it is reasonable for the buyer. No additional shipping costs shall be incurred in this case.

GUARANTEED DELIVERY DATE: For an additional €15 customers in Austria, France, Germany, Italy, Netherlands, Spain, Switzerland & United Kingdom with a guaranteed delivery date. This guaranteed date is shown in the last step of the checkout.

Can my delivery address differ from my billing address?

Yes, different addresses can be submitted during the checkout process.
Please note: We cannot ship to Packstation or PO Box addresses.

What can I do in case my order arrives later than expected?

We aim to dispatch most orders within 2 working days and deliver it according to our estimated delivery days (for more information see “How long will it take for my order to arrive?”). However, in case there are any delays with your order, please contact our customer service using the contact form on our website.

Which countries do you deliver to?

Europe: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (excluding Northern Ireland).

Asia: Azerbaijan, Bahrain, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Malaysia, Maldives, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, Turkey, United Arab Emirates.

North America: Bahamas, Barbados, Dominican Republic, Ecuador, El Salvador, Greenland, Jamaica, Mexico, Panama, Trinidad & Tobago.

South America: Argentina, Bolivia, Chile, Colombia, Costa Rica, Peru, Uruguay, Venezuela.

Oceania: Australia, Fiji, New Zealand.

Africa: Egypt, South Africa.

Please note that orders to the United States of America and other countries not on the list above are currently not possible. We are working on a solution for this matter.

Do you ship to the US or Brazil?

This shop only services the countries stated in "Which countries do you deliver to?" For orders to the US or Brazil, please follow the links below.

The US shop can be found here:
www.redbullshopus.com

The Brazil shop can be found here:
www.redbullshop.com.br

Will I have to pay customs or import charges for my order?

Within the EU: Free from any customs charges.
For Switzerland and Great Britain: We will cover the customs costs for you.
For the rest of the world: The charges must be paid by the recipient of the package. Unfortunately we have no control over these charges, and cannot advise what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for further information.

Contact us
Contact us
Who can I contact if I have questions relating to the Red Bull Shop?

Our customer service centre will be glad to support you. Please call us, send us an e-mail or use the contact form on our website.

Phone: 00800 55222255*
E-Mail: service.en@redbullshop.com

Red Bull Shop Management:
AlphaTauri GmbH
Halleiner Landesstraße 24
A-5061 Salzburg
Austria
*Free for customers calling from Austria, Germany, Switzerland, France, Netherlands, Belgium, United Kingdom, Italy, Spain and Japan.

Payment
Payment
What payment options do I have?
Your payment options might differ depending on your country and delivery address. You will find your available options in the payment section of the checkout.

Credit cards:
- Visa, MasterCard

PayPal:
- In order to be able to use this service you must register with PayPal (free of charge). For more information on PayPal, please click on the following link: www.paypal.com

Payment on invoice:
- For orders placed in Germany and Austria.
- Pay within 14 days of receipt of your order.
- Payments on invoice are processed by Arvato Supply Chain Solutions SE.

Where can I find my invoice?

As soon as your order is dispatched, you will receive an e-mail confirmation including the invoice and a tracking code. Should you not receive your invoice, please contact us here.

My Account
My Account
What are the benefits of a customer account in the Red Bull Shop?

- you can retrieve your order history at any time.
- you can place your orders more quickly as your invoice and delivery address are stored.

What can I do if I forgot my password?

If you forget your password, please click on the link “Forgot password?” during the log-in process. In the next step, please enter the e-mail address used for registration. An e-mail with a new password will be sent to your e-mail address.

Returns and Exchanges
Returns and Exchanges
Can I return my order?

Yes, you can return all items purchased in the Red Bull Shop within 30 days of receipt. Please note, that returned goods should be unworn, unwashed and undamaged. If the quality of the goods is impaired, we reserve the right to reduce the refund accordingly. Personalised products which are individually made to order cannot be returned. These include personalised football jerseys, ice hockey jerseys and Wings for Life World Run running t-shirts.

How do I return my order?

For Austria and Germany: You can use the return label enclosed with your order. In case there was no return label in your package, please request a label from the customer service team which will be e-mailed to you shortly after.
For France, Belgium and the Netherlands. You will need to request a return label from the customer service team which will be e-mailed to you shortly after.
For other countries: You will need to return your order via post to the following address:

AlphaTauri GmbH
c/o Arvato Supply Chain Solutions SE
Schleefstraße 1a
44287 Dortmund
Germany

Please note: For customers returning an order from the UK, the customs invoice needs to be included inside the package.

How should I package the goods I intend to return?
  • Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.
  • Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
  • Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
  • Step 4: Seal the box and attach the return label (for further information see "Are there any return fees?"). Please make sure that the return label is visible as it will be scanned by the courier.
  • Step 5: Take your package to a post office. Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.
Are there any return fees?

For Austria and Germany: You do not pay any return fees.
For France, Belgium and the Netherlands: You do not pay any return fees if you request a return label from the customer service team.
For other countries: You will need to cover the return charges.

How do I receive my refund?

You will receive your refund through the same payment method you selected when the order was placed.
Credit card, DIRECTebanking, iDeal, PayPal: The reimbursement will be automatically made to the respective account.
Payment on invoice: Please provide us with your bank details. You can provide such information to the customer service team.

When do I receive my refund?

Upon receiving all returns, our warehouse will process the items and you will receive a confirmation e-mail. We will credit the corresponding amount to your account no later than 14 days after the confirmation. The time for your refund to arrive to your account depends on your bank or credit provider.

Can I exchange items?

Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.

Data Protection and Security
Data Protection and Security
Is the transmission of my data secure?
We take the protection of your personal data very seriously and always comply with the provisions of the laws on data protection. As a rule, all personal data will be treated confidentially. Your personal data are required for order processing, delivery of the goods, verification of solvency and for the payment process. For the purposes of verification of your address and solvency, we might transmit your data to companies which render those services to us. Of course, the statutory provisions on the protection of your privacy shall be strictly complied with.

What does 3DSecure process mean?
The internet offers a vast number of opportunities for online shopping but involves some risks, too. Thus, payment security is particularly important. We are glad to offer the ideal solution: Verified by Visa (VbV) or MasterCard SecureCode (MCSC). This means your credit card is protected by your personal password against unauthorised use.

What does SSL encryption mean?

SSL (Secure Socket Layer) is a security technology guaranteeing the security of the transmission via internet of your personal data including credit card information. The data are encrypted in such a manner that they can only be read by the payment system.

Every time the URL in the browser commences with https://, you are in a secure area. The entire shop is secured and thus protected against third-party access by the SSL protocol.