You will receive a shipping confirmation via email as soon as your package leaves our warehouse. This email will contain a tracking number which you can use to track the shipping status of your delivery online at:
Please note that the shipment number will not be active before it is entered and updated by the shipping service provider. This means if your tracking number does not work immediately, please try again later.
Please note: We cannot ship to Packstation or PO Box addresses.
Visa and MasterCard
In order to be able to use this service you must register with PayPal (free of charge). For more information on PayPal, please click on the following link: www.paypal.com
- For orders placed in Germany and Austria.
- In order to be able to use this service, all you need is an online banking account at your bank and your login data.
- With direct eBanking you will instruct your bank to execute a transfer.
- No registration necessary.
- For more information on direct eBanking, please click here.
Payment on invoice:
- For orders placed in Germany and Austria.
- Pay within 14 days of receipt of your order. For this payment method, you will need to supply your date of birth.
- Payments on invoice are processed by Arvato Supply Chain Solutions SE.
- For orders placed in the Netherlands.
- In order to be able to use iDEAL you need to be a customer of the participating banks.
- Payments can be done using the mobile banking app or the online banking environment of your own bank.
We protect your sensitive information using SSL encryption (Secure Socket Layer) and the 3D Secure service. All credit card data is transmitted to us in encrypted form.
- you can place your orders more quickly as your invoice and delivery address are stored.
If you forget your password, please click on the link “Forgot password?” during the log-in process. In the next step, please enter the email address used for registration. An email with a new password will be sent to your email address.
Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.
Items purchased in a retail store cannot be exchanged in the Red Bull Shop and items purchased in the Red Bull Shop cannot be exchanged in retail stores.
You are entitled to return all items purchased in the Red Bull Online Shop within 30 days of receipt without stating any reason. Personalised products which are individually made to order cannot be returned. These include personalised football jerseys, ice hockey jerseys and Wings for Life World Run running t-shirts.
Are there any return fees?
Customers from Austria and Germany do not pay any return fees if they use the return label enclosed with their order.
Customers from France, United Kingdom, Japan, Switzerland, Turkey, Azerbaijan, Belgium and the Netherlands do not pay return fees if they request a return label from the customer service team here. It will then be sent via email to the supplied email address.
For orders from other countries we do not cover the return costs.
Please send all return item to this return address:
Salzburg Sport GmbH
c/o Arvato Supply Chain Solutions SE
When do I receive my refund?
In the case that a payment for the returned goods was already made, we will credit the corresponding amount to your account within 14 days. Please note that returned goods should be in a condition that corresponds to normal use for inspection purposes. If the quality of the goods is impaired due to any other use, we reserve the right to reduce the refund accordingly.
You may only return products to the Red Bull Online Shop that you bought online in our shop.
The method of reimbursement shall be subject to the payment method you selected for the relevant order.
Credit card, DIRECTebanking, Cash on Delivery, PayPal
The reimbursement will be automatically made to the bank, credit card or PayPal account used for payment of the order. The time for the funds to clear into your account depends on your bank or credit provider. In the case of orders purchased CoD, you must provide us with your banking information. You can provide such information to the Red Bull Service Team at any time by email.
Section 5: Right to withdraw from contract
Download the Contract Withdrawal Form
SSL (Secure Socket Layer) is a security technology guaranteeing the security of the transmission via internet of your personal data including credit card information. The data are encrypted in such a manner that they can only be read by the payment system.
Every time the URL in the browser commences with https://, you are in a secure area. The entire shop is secured and thus protected against third-party access by the SSL protocol.