Will I receive an order confirmation?
Upon successful placement of your order, you will receive an automatic acknowledgement of receipt via email. In case you did not receive the order confirmation, please contact us via the contact form on our website or via our Red Bull Shop Service Team.
Is there an order limitation?
No, as a general rule there is no limitation on orders in the Red Bull Shop. However, you cannot order more than 10 pieces of any individual item (10 products of equal colour and size) per order.
Are the products I select always deliverable?
Normally, only items that are actually available are shown in our Red Bull Shop. Unavailable sizes are shown in grey. Although our database is updated on an ongoing basis, in exceptional cases, a certain item might be sold out at the time you send your order. However, the availability of the items you selected is automatically verified before the order process is completed and if any item is not available any more, a message will pop up on your screen.
Is it possible that sold-out products will be available again at a later time?
Yes, as a general rule, any item that was sold out in a certain size and/or colour might be available at a later time. Therefore, you might wish to visit our Red Bull Shop in regular intervals to verify whether the desired item is back in stock.
How can I place an order?
You can order 24/7 in the Red Bull Shop. Please understand that we cannot accept orders placed by email, letter,or fax. Orders via telephone are possible, but only for orders to Austria and Germany paid by cash on delivery.
- Do you ship to the US or Brazil?
Which countries do you service?
Andorra, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Bolivia, Bosnia-Herzegovina, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Maldives, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Philippines, Poland, Portugal, Republic of Korea, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Venezuela.
Will I have to pay customs or import charges for my order?
All orders from within the EU are free from any customs charges. If you order from outside the EU these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges, and cannot advise what the cost will be as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for further information.
How long will it take for my order to be delivered?
Experience shows that the delivery period for standard shipments in Austria and Germany is 5 working days, 10 working days to other EU member states and 20-25 working days to all other countries. This information is provided without engagement. We reserve the right to effect partial deliveries if this is beneficial for a quick order processing and reasonable for the buyer. (No additional shipping costs shall incur to the buyer in such case).
Will I receive a notification once my order is dispatched?
Once your order is prepared, you will receive an automatic notification of the dispatch via email. If you don’t receive a dispatch notification, please contact us using the contact form here or by calling our Red Bull Shop Service Team.
What happens if I am not at home when the goods are delivered?
If you are not at home when the postman comes, he will leave a notification card and will deliver the package either to one of your neighbours or deposit it with a local post office near you. You will have the opportunity to pick it up within the next 7 working days. After this period, it will be returned to us.
What do I do if my package does not arrive?
Should your order not be delivered after the prescribed delivery period, please contact us via the contact form on our website or via our Red Bull Service Team.
Who can I contact if I have questions relating to the Red Bull Shop?
Our customer service centre will be glad to support you. Please send us an email or use the contact form on our website.
You can contact us via our free Hotline: 00800-55 22 22 22
(no country code needed. Available from Austria, Australia, France, Germany, Great Britain, Italy, Japan, Spain, Switzerland, USA)
Monday to Friday: 09:00 - 20:00 (CET)
Saturday: 09:00 - 18:00 (CET)
Red Bull Shop Management:
Salzburg Sport GmbH
What payment options do I have?
Visa, MasterCard and American Express
In order to be able to use this service you must register with PayPal (free of charge). For more information on PayPal, please click on the following link: www.paypal.com
- For orders placed in Germany and Austria
- In order to be able to use this service, all you need is an online banking account at your bank and your login data.
- With direct eBanking you will instruct your bank to execute a transfer.
- No registration necessary
- For more information on direct eBanking, please click here.
Cash on delivery
- For orders placed in Germany and Austria
- An additional fee of €3.50 shall be charged in addition to the order and shipping costs.
- The post office will charge an additional fee of €2.00.
Payment on invoice
- For orders placed in Germany and Austria
- Pay within 10 days of receipt of your order. For this payment method, you will need to supply your date of birth.
- Payments on invoice are processed by Payolution GmbH
We protect your sensitive information using SSL encryption (Secure Socket Layer) and the 3D Secure service. All credit card data is transmitted to us in encrypted form.
Is there a minimum order value?
In order to ensure that all your wishes can be fulfilled, may they be large or small, there is no minimum order value and no surcharge for small orders in our Red Bull Shop.
What are the benefits of a customer account in the Red Bull Shop?
- you can retrieve your order history at any time.
- you can place your orders more quickly as your invoice and delivery address are stored.
What can I do if I forgot my password?
If you forget your password, please click on the link “Forgot password?” during the log-in process. In the next step, please enter the email address used for registration. An email with a new password will be sent to your email address.
Can ordered goods be exchanged?
Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.
Items purchased in a retail store cannot be exchanged in the Red Bull Shop and items purchased in the Red Bull Shop cannot be exchanged in retail stores.
What can I do if the ordered goods don’t fit or I don’t like them?
You are entitled to return all items purchased in the Red Bull Online Shop within 30 days of receipt without stating any reason.
Christmas Extended Returns
Any items ordered after 1st November 2016 can be returned to us until 31st January 2017.
Section 5: Right to withdraw from contract
Download the Contract Withdrawal Form
Customers from Austria and Germany do not pay any return fees if they use the return label enclosed with their order. For customers from other countries we also cover the return cost, provided they use the cheapest service from their domestic postal service for the return shipment, however they first have to pay the return shipment fees at the post office and we will reimburse these costs together with the refund.
You may return unwanted items using any delivery service, however we will only refund the return delivery fees if the cheapest service of your domestic post was used. Costs for express delivery, e.g. UPS, DHL, FedEx, etc. will not be refunded. Also, costs for shipments with “postage paid by receiver” will not be covered.
Please send all return item to this return address:
Salzburg Sport GmbH
c/o Loxxess Neuburg GmbH & Co. KG
Steinauer Weg 7
In the case that a payment for the returned goods was already made, we will credit the corresponding amount to your account within 14 days. Please note that returned goods should be in a condition that corresponds to normal use for inspection purposes. If the quality of the goods is impaired due to any other use, we reserve the right to reduce the refund accordingly.
You may only return products to the Red Bull Online Shop that you bought online in our shop.
How do you reimburse my money?
The method of reimbursement shall be subject to the payment method you selected for the relevant order.
Credit card, DIRECTebanking, Cash on Delivery, PayPal
The reimbursement will be automatically made to the bank, credit card or PayPal account used for payment of the order. The time for the funds to clear into your account depends on your bank or credit provider. In the case of orders purchased CoD, you must provide us with your banking information. You can provide such information to the Red Bull Service Team at any time by email.
Is the transmission of my data secure?
We take the protection of your personal data very seriously and always comply with the provisions of the laws on data protection. As a rule, all personal data will be treated confidentially. Your personal data are required for order processing, delivery of the goods, verification of solvency and for the payment process. For the purposes of verification of your address and solvency, we might transmit your data to companies which render those services to us. Of course, the statutory provisions on the protection of your privacy shall be strictly complied with.
What does SSL encryption mean?
SSL (Secure Socket Layer) is a security technology guaranteeing the security of the transmission via internet of your personal data including credit card information. The data are encrypted in such a manner that they can only be read by the payment system.
Every time the URL in the browser commences with https://, you are in a secure area. The entire shop is secured and thus protected against third-party access by the SSL protocol.
What does 3DSecure process mean?
The internet offers a vast number of opportunities for online shopping but involves some risks, too. Thus, payment security is particularly important. We are glad to offer the ideal solution: Verified by Visa (VbV) or MasterCard SecureCode (MCSC). This means your credit card is protected by your personal password against unauthorised use.